Who we are
Review Atlas is run by Travis George (“we”, “us”), trading as Volibar, in Ireland. You can reach us at support@reviewatlas.gg.
What you’re buying
A Review Atlas of your game’s Steam reviews: every review of the game or games on your quote, in every language, read and coded into themes, with every figure about the reviews linked to the reviews behind it. You get the Atlas as an interactive file and a short written summary of what we found.
We collect the reviews on the day we run your Atlas, so it covers every review that exists then, including any posted after your quote, at no extra charge.
The figures describe what reviewers wrote. They are not sales, revenue or player numbers, and we don’t present them as such.
Price and payment
Your price is the one on your quote. It is worked out from the game’s review count on the day you get the quote, and held for 72 hours. Prices are in US dollars and before tax; VAT or sales tax is added at checkout where it applies. At checkout, Stripe may offer to charge you in your own currency, at its exchange rate.
Payment is handled by Stripe through Link, which is the seller of record for the payment: it takes the payment, handles VAT, sends your receipt and deals with payment questions. Link’s own terms cover the payment itself. These terms cover the Atlas.
Promotion codes. If you have a promotion code, you enter it on your quote, and the price there shows what it takes off before you pay; if you enter none there, the payment page also takes one. One code per order: it comes off the order’s price before tax, rush delivery included if you choose it, and any refund is of what you paid after the code. A code isn’t combined with a team’s or a Review Explorer member’s discount: if you have both and enter a code, the order uses the code and your discount is kept for another order. A code can’t be used on an order with Stay up to date.
Delivery
We usually email your Atlas to the address you paid with within 5 working days of payment, or within 8 working days for an order of three or more games. That is a target, not a guarantee: the work depends on Steam and on the AI services we use, and either can slow it down. If your Atlas is going to be late, we’ll tell you and give you a new date.
Rush delivery. When rush delivery is offered at checkout and you choose it, we email your Atlas within 48 hours of payment. It is offered on orders of one or two games. It costs 25% of your price, and at least $99; you see the exact fee before you pay. If we miss the 48 hours, we refund the rush fee and deliver your order as a standard one.
If we haven’t delivered within 30 days of your payment, you can cancel for a full refund.
Studio balance
An organisation with a Review Atlas Studio page can put money on account there, the Studio balance, and spend it on the page: new Review Atlases, refreshes and rush delivery, each at the price the quote page shows. You add to it in packs, and each pack is shown as two figures, what you pay and what you get to spend: pay $250, get $250; pay $500, get $550; pay $1,000, get $1,150; pay $2,500, get $3,000, all + tax where applicable. Any other amount you add gets the rate of the largest pack it reaches, so pay $600, get $660, and under $250 it is added dollar for dollar. These rates are the only discount: nothing more comes off what you spend from the balance, and a promotion code isn’t used on an order paid from it.
How long it lasts. Money you add lasts a year from the day you add it, and the oldest is spent first.
Refunds. The balance is not refunded, spent or unspent, apart from the half of a refresh’s price we return to it when we miss that refresh’s delivery date. This doesn’t take away any right to cancel that the law gives you.
Refreshes
A refresh brings a Review Atlas you have bought up to date: we collect every review of the game again, read the reviews written since your last delivery against your Atlas’s themes, and put the rebuilt Atlas on your Studio page, beside every earlier version. A refresh costs $99 a game for up to 2,500 new reviews since your last delivery, then $39 for each further 10,000 or part of 10,000, + tax where applicable. We count the new reviews from Steam when you press the button, and your page shows the price before you press. A comparison Atlas is priced per game: each game’s refresh is priced on its own new reviews, and the prices are added together.
When it arrives. A refresh is delivered by midnight Irish time at the end of the second working day after you press the button, counting Monday to Friday. Pressed on a working day from 6pm Irish time, it counts as pressed the next day. Pressed at a weekend, or on a Friday from 6pm, it is delivered by midnight on the Tuesday. Your page shows the date before you press. If we miss it, we return half of that refresh’s price to your balance, and the refresh still arrives.
Review Explorer
Review Explorer is a monthly subscription for anyone signed in to Review Atlas. It costs $29 a month before tax, paid when you subscribe (or when a free week ends) and then once a month, through Link as above. While it runs, you get unlimited latest-review maps, 3 date-range maps a day plus 100 credits each billing month. You can compare up to five games side by side, keep a watchlist and refresh any map. A Review Map is a quick read of a game’s latest reviews, not a Review Atlas. Signed in without Review Explorer, you can map 3 games a day.
$29 off a Review Atlas. Each month you have paid for takes $29 off one new Review Atlas bought while you are signed in: taken off the Atlas’s price, not a rush fee. It isn’t combined with a promotion code on the same order (the order uses the code, and the $29 stays for another order that month) or with Stay up to date, it doesn’t apply to an Atlas paid from a Studio balance, and a month’s $29 you don’t use doesn’t carry over.
Free week. A link from us, such as one in our newsletter, can start Review Explorer with a free week, once per account: an account that has had Review Explorer before pays from the start. You give a card when the week starts and nothing is charged during it. When it ends, the subscription carries on at $29 a month before tax, the first month charged that day, unless you cancel before then from your Review Explorer page. The free week has everything a paid month has except the $29 off a Review Atlas, which comes with each paid month.
Promotion codes. If you have a promotion code for Review Explorer, you enter it on the payment page when you subscribe: one code per subscription. The code says what it takes off and for how many months; after that, the price is $29 a month before tax.
Cancelling. Cancel any time from your Review Explorer page (Manage your subscription). Nothing more is charged, and you keep Review Explorer until the end of the month you have paid for; that month isn’t refunded in part. This doesn’t take away any right to cancel that the law gives you.
Cancelling and refunds
- Within 24 hours of paying: cancel for a full refund.
- After that, until we deliver: cancel for a 50% refund. By then the work on your Atlas is under way and its costs are spent.
- Rush orders: work starts as soon as you pay, so a rush order cancelled before we deliver is refunded 50%, with no full-refund period.
- After we deliver: no refund for a change of mind. If the Atlas has a defect, we fix it (below).
To cancel, email support@reviewatlas.gg. Refunds go back to the way you paid, tax included. Nothing in these terms takes away rights you have under consumer law.
If something is wrong
An Atlas has a defect if:
- it covers the wrong game, or isn’t in the form you ordered (separate Atlases or one comparison);
- it leaves out a game on your order;
- for any game, it covers fewer than 95% of the reviews on your quote, which is the count your price was set from. Steam’s count and the reviews Steam actually hands over can differ slightly, so a small gap is normal, and reviews posted after your quote don’t count towards it;
- a number in the Atlas doesn’t equal the number of reviews it opens when you click it, or the reviews it opens aren’t the ones that number counts; or
- the file doesn’t open in a current version of Chrome, Edge, Firefox or Safari.
Tell us at support@reviewatlas.gg within 14 days of delivery and we’ll fix it within 5 working days. If we can’t fix it, we’ll refund you in full.
These are not defects: disagreeing with how an individual review was coded, or with our reading of the results; reviews posted after we collected them; and Steam’s own counts changing afterwards. Every figure about the reviews links to the reviews behind it, so you can see exactly how it was reached.
Using your Atlas
It’s yours to use in your studio and to share, publicly too, as it is. It quotes public Steam reviews as their authors wrote them, so please don’t present those reviews as anyone else’s words.
The reviews are their authors’. The rest of the Atlas is ours: its themes and what each one means, how the reviews are coded and counted, its design and its code. You, and anyone you share it with, can quote its findings, figures and reviews, but may not:
- take its themes, their meanings, its coding or its data out of it to build, improve or sell a product or service like Review Atlas;
- use it, or anything taken from it, to train, fine-tune or test an AI model; or
- reverse engineer how it was made, or copy its design or code.
The same goes for the free Atlases on this site. Each Atlas file we make carries a seal that tells us whether it is one of ours, unchanged, and who it was made for.
Your Atlas isn’t exclusive. The reviews are public, and we may use the same games, reviews and our analysis of them in other Atlases and in a library of Atlases that others can access.
A Review Atlas is information, not advice
An Atlas tells you what your game’s reviewers wrote, counted and checked. It is information to help you make your own decisions. It is not professional, business, legal or financial advice, and it doesn’t tell you what to do.
What you do with it is your decision. We are not responsible for decisions you make or actions you take based on an Atlas, or for their results, and we don’t promise any outcome: not better reviews, more players or more sales.
The reviews are other people’s words. We report what reviewers say, not whether it is true. AI models read and code each review under our method, the coding is checked, and every figure about the reviews links to the reviews behind it, so you can check any of it yourself. How a single review is coded is a judgement, and you may read one differently; that is not a defect. A figure that doesn’t match the reviews behind it is, and we fix it (see “If something is wrong”).
Our liability
We do this work carefully. Our total liability for an order is limited to what you paid for it, and we are not liable for indirect or consequential losses, such as lost profits, revenue or opportunities. These limits apply as far as the law allows: they don’t limit liability that can’t legally be limited, or rights you have as a consumer.
Changes
We may update these terms. The version in place on the day you paid applies to your order. Irish law applies; if you are a consumer, you can also bring a claim in the courts where you live.
How we handle your email address and order: privacy policy.